Our Promise
Returns & Refund Policy
Your satisfaction is our priority. We want you and your companion to love every Vaezyth product.
Return Eligibility
We offer a 30-day money-back guarantee from the date of delivery. To qualify for a return, your item must be:
- Unused and in its original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
How to Initiate a Return
Starting a return is simple:
- Step 1: Email us at support@vaezyth.com with your order number and reason for the return.
- Step 2: Our team will respond within 24 hours with a return shipping label and instructions.
- Step 3: Pack your item securely and drop it off at the designated carrier.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 3–5 business days to your original payment method.
- You will receive an email confirmation once your refund has been issued.
- Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank.
Please note: Shipping costs are non-refundable. If the return is due to our error (wrong item, defective product), we will cover return shipping costs.
Exchanges
We are happy to exchange your item for a different size or colour at no additional cost (subject to availability). Simply contact us and we will arrange the exchange promptly.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Items that have been used, washed, or altered
- Gift cards
- Items purchased during final sale promotions